Refund Policy

At TressLove, we strive to provide you with high-quality hair accessories that you will love. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds:

• Refund requests must be made within 15 days from the delivery date.
• Refunds will only be accepted for merchandise that is defective.
• The product must be unused and in its original packaging.
• The original packing slip or proof of purchase is mandatory for all refund requests.

Process for Refunds:

• Inspection: Once we receive a picture of defective product(s), we will inspect it and notify you of the status of your refund after the inspection.
• Approval: If your return is approved, we will initiate a refund to your original method of payment once we receive the product. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping Costs:

• The customer is responsible for the shipping costs associated with returning the item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Instructions:

• Contact our customer service team at tresslove.ca to initiate a return and receive a return authorization.
• Pack the item securely in its original packaging, including all paperwork, parts, and accessories.
• Ship the package to the address provided by our customer service team. Make sure to use a trackable shipping method and retain the shipping receipt for your records.

Exceptions:

• Items that do not meet these criteria will not be considered for a refund.
• We reserve the right to refuse refunds for items that do not comply with our policy.

For any further questions or concerns about our refund policy, please contact us at info@tresslove.ca

Thank you for choosing TressLove.